Shipment confirmation & Order Tracking
You receive a shipment confirmation once order is shipped with tracking number for all deliveries. Delivery delays can occasionally occur. Shipping charges via USPS / UPS for your order will be calculated and displayed at checkout. Customers can choose to expedite their shipment with either Priority and Express options available (for in stock items only). The additional fees will be noted on checkout. All orders are processed within 4-14 business days. 7 business days ground shipping. This does not include weekends or public/bank holidays. The processing time is the time it takes to package and ship your order. All domestic orders are shipped ground-first class and are insured. Once items are in possession/scanned by USPS we are not liable for delayed, lost, stolen or damaged merchandise. You receive a shipment confirmation once order is shipped with tracking number for all deliveries. Delivery delays can occasionally occur. Shipping charges for your order will be calculated and displayed at checkout.
BWRAPT is not liable for any products damaged or lost during shipping. A claim will need to be made with the shipping carrier. Please save all packaging materials and damaged goods before filing a claim.
*****Please note: we do everything possible to ensure your package arrives in a timely manner, and normally there are no problems, however, we cannot be held responsible for delays.
Returns & Exchanges
We at BWRAPT want you to be happy with your purchase, and if for some reason you wish to return or exchange an item please do the following:
We will reply to your request within 2-4 business days.
- Please send us an email within 7 days of receipt of the item, and let us know what you would like to exchange. We will assist you to work out an exchange.
- Items must be received by us within 5 business days of notification in perfect condition, unworn, unused and repackaged in its original packing.
- If the above conditions are respected, we will issue a refund for the item after receiving it. We reserve the right to charge a 30-50% restocking fee or not to accept a return if the above terms are not respected.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable
- If you have any questions about our return policy, please contact us, your satisfaction is important to us.
- Note the quantity and reason for return on your packing list
- For Exchanges, please note the style, size, and color of the item you are exchanging for
- Pack your return securely, in the original package if possible, and include your completed packing slip
- Be more aware and careful with your handmade knits as they are more delicate and can snag on clothing if inappropriate jewelry is worn.
- Any returns with damages caused by poor packing or carelessness in handling handmade knits will not be issued a refund. A refund is of full discretion of BWRAPT upon evaluation of returned merchandise.
- Take the package to the nearest USPS center and drop off your return. We highly recommend saving your tracking number.
- All merchandise must be returned to:
- BWRAPT. 11445 E Via Linda, Scottsdale AZ 85259.
- If you no longer have a copy your packing slip and wish to obtain one, please request one by emailing email@example.com. Failure to return merchandise as listed above will result in the product being returned without a refund and at the expense of the customer. You will be notified via email once your return has been approved and a refund has been processed. Please allow 15-30 days for your return to be processed.
Any purchase made using a discount code or a promotion are unreturnable under our policy, unless the specific item is marked otherwise on the product page. If marked as final sale on product page, it is not eligible for a return. Exchanges made with orders that were placed using discount codes will honor the discount codes.
New Promotions / discount codes that become available on the website cannot be applied to past orders.
We ship in 7-14 business days after we receive you order. If changes need to be made, we will make every effort to do so. Please email us at firstname.lastname@example.org